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Fiona Anderson


Founding-director of Koolmill Systems and valuingYOU, Fiona swiftly unravels the complexities that inhibit individual and business productivity.  She works in partnership with executives and staff, focussing energy on what matters most to accelerate change and boost performance.


From away days to one to one coaching - toxic team dynamics to mediation - major culture change projects to IT implementation projects - individual to team profiling using MBTI, DiSC, Five Behaviours of a Team, Strengthscope - soft skills training for leaders and staff - Fiona adapts her style to maximise the benefits.


Trained by Price Waterhouse Coopers, Fiona has a wealth of expertise working with Executives developing strategy and vision for change.  In the knowledge that most change fails due to poor leadership and communication, she works with Executives and Managers to develop their skills and capabilities to deliver change whilst managing business as usual.


Using a blend of soft and hard skills, she works across the organisation, surfacing the barriers to change.  Involving a cross section of people to develop solutions, aligning systems and processes, accelerating delivery of business benefits as a result.


Fiona led the development of Change Management across Royal Mail, building skills and methodology to embed business benefits from major change.  She took over a national operations project and delivered £205m cost reduction over 18 months.  This involved end users in the re-design, pilot, evaluation and implementation of new processes.  As Regional lead for largest IT programme in Europe: analysing and realigning workflows, gaining complex and extensive stakeholder commitment to fundamental changes in working and customer interaction, the Region was identified as the one best prepared for roll out.


Fiona designs and delivers the content of a 4 day Business Skills module for professional staff studying for a Masters qualification. She is a regular conference speaker including The Manufacturer’s Annual Leaders Conference and University HR Conferences.


Experience spans a variety of sectors including: legal; utilities; logistics, voluntary; media; NGO; retail; education; automotive; recycling; manufacturing; government agencies and local government. Fiona is an associate member of the CIPD and an NLP Practitioner.


Diane Rance


Diane Rance has over 25 years experience as a HR  and Organisation Development(OD) practitioner, including reporting directly to Board members, in a variety of sectors, including manufacturing and engineering organisations as well as the public sector at local and national level. She has successfully led and delivered HR and Change initiatives  in both large multi-site organisations and in SMEs , and in both unionised and non-unionised environments.


Her strengths include appreciating the link between business objectives and People Management , and she has experience of designing and leading Business Planning workshops, and supporting HR strategies and Performance Management frameworks.


She has the interpersonal skills to operate at the highest levels whilst maintaining a clear understanding of the impact of strategic decisions throughout an organisation. She has experience of mentoring executives and HR managers, as well as delivering at shopfloor level.


Diane spent 5 years as an associate of the Warwick Manufacturing Group (WMG) at Warwick University, supporting a Skills Development Programme in partnership with JLR. She is also a Guest lecturer and Professional Mentor at Aston Business School.


Diane has an MBA from Aston University, a Post-graduate Diploma in Personnel Management, is a member of the CIPD and an NLP Practitioner.


Marian Hubbell


Marian has over 25 years experience in development and human resources. She is an INLPTA qualified Trainer and Master Practitioner of NLP, a graduate of the Chartered Institute of Personnel and Development and an SHL trained assessor.  She is also trained in Disc Profiling and the Five Behaviours of a Cohesive Team.


Marian has extensive experience of both coaching and training design and delivery. She is particularly experienced in helping individuals to grow, tackle challenges and improve their motivation.


Dr Ann Terry

Ann sees the power of conversations and importance of culture based on her senior leadership in health, managing teams through complex change coupled with coaching and facilitation in the commercial, health and university sector. Through facilitated interventions she is able to create a challenging, inspiring and safe space for leaders to find their own sustainable solutions to increasing performance, growth and results.  Her depth of understanding of how the brain responds at work enables her to support leaders and groups in holding effective conversations that produce results.


  • Peer learning: Recent attributed impacts include £300,000 budget saving for a Clinical Director as a direct result of a facilitated peer learning event

  • Coaching: Demotivated senior academic planning early retirement due to numerous failed research bids and culture change, reengaged in departmental administrative activity leading to increased student enrolments. Learning now being shared across departments.

  • Collaboration: Lead facilitator for EU Commission shared learning event involving 7 countries focusing on up skilling low paid workers.  Impacts included inter country projects and increased engagement by previously disengaged ministries.


Active contributor to Engage for Success including previous involvement in the specialist interest group on Performance Management| Coach and Stylist at Smartworks |Accredited by ICF and in a wide range of assessment and profiling tools and in NLP, Narrative Coaching, Stakeholder Centred Coaching and Conversational Intelligence.

Sallie Allen

When clients are looking to wow their teams with something innovative, explore an immersive change journey, or just boost communication or team building skills, Virtual Reality is an exciting option. Through partnering with LearnwithVR we combine expertise in enhancing performance, accelerating change in teams, with exciting, immersive experiences. People engage and have some much-needed fun whilst tackling team challenges. 

Who we Are


Organisational Development 
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