Developing a Contagious Culture

“We have all the systems and processes in place, it’s our employee engagement and customer experience that we need to improve.” Our last blog focussed on Building the Business Case for Culture Change. This article focuses on some of the activities that you need to consider to deliver business benefits from a Contagious Culture change. A Contagious Culture is when: Leadership is visible and tangible Staff instinctively know what is expected of them to develop loyal customers Energy and pride are evident Systems and processes are aligned with the culture High engagement and productivity deliver bottom line benefits. Culture can be your Achilles Heel or your competitive advantage. When successf

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