Have you reached that point in your career where your first Strategy is awaited and yet you have no idea where to start? I remember it well. I was introducing Change Management across Royal Mail and whilst I recognised the word, I had no idea what was expected of me. Here are some hints and tips that I have identified along my journey and recently captured when I was mentoring a senior manager. 1. Purpose: Be clear about the purpose of the document, the audience it is targ