Improving Performance - WOW © feedback for those “difficult” conversations

Staff rarely fail to deliver on tasks i.e. “what they do”. Poor performance frequently results from unacceptable behaviours i.e. “how they do it.” This technique will provide you with a simple and memorable framework from which to shape those “difficult conversations”, when you need to give a member of staff some feedback to improve their performance. Conversely the technique can also be used to share and learn best practice. Hands up those who like conflict? Looking forward to and performance management are not two phrases that are often used together. Performance management is often feared as a potential for conflict and we all know that most people actively avoid conflict. If you find

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